Shipping policy

 

Last Updated: July 12th 2025.

Welcome to Selona! We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy for detailed information regarding shipping costs, times, and other important details.

Please note: Selona is not responsible for packages sent to incorrectly addressed orders. Please contact us immediately if your address was entered incorrectly at checkout.

Shipping within the United Kingdom

  • Insured Shipping:
    • Orders under £59.99: A shipping fee of £4.95 applies.
    • Orders of £60.00 and above: Free shipping.
  • Shipping Time:
    • All orders are processed and dispatched within 1-2 business days.
    • Delivery typically takes 3-10 business days, depending on your location within the UK.

International Shipping (Outside the United Kingdom)

  • Insured International Shipping:
    • Orders under $59.99 USD: A shipping fee of $9.95 applies.
    • Orders of $60.00 and above: Free shipping. 
  • Shipping Time:
    • All orders are processed and dispatched within 1-2 business days.
    • Delivery times vary depending on the destination country but generally range from 7-14 business days.

Additional Information

  • Order Processing: Orders are processed Monday through Friday, excluding holidays. You will receive a confirmation email once your order has been shipped, along with tracking information.

  • Customs and Import Duties: For international orders, please be aware that customs fees or import duties may apply depending on your country's regulations. These fees are the responsibility of the customer.

  • Shipping Delays: While we strive to deliver your orders within the estimated time frame, unforeseen delays may occur due to factors beyond our control, such as weather conditions, customs inspections, or carrier delays. We appreciate your understanding in such instances.

  • Contact Us: If you have any questions or concerns regarding your order, please do not hesitate to contact our customer support team at: info@selona.co. We are here to assist you.

Thank you for choosing Selona. We appreciate your business and look forward to serving you!

This Shipping Policy outlines the terms under which Selona ships products to customers. Please ensure that you review these terms before making a purchase.